Infrastructure Technician L3

This apprenticeship has a duration of 18 months

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. Job roles include:

• Helpdesk Technician
• First or Second Line Support
• IT Infrastructure Technician
• Network Support

• Develop the skills your business needs
• Get qualified and motivated staff
• Future proof your business
• Professional qualifications for your staff

• Gaining industry recognised professional qualifications
• Developing skills that will increase your career potential
• Industry Support from industry experienced staff working with the British Computing Society
• Working with the British Computing Society
• Becoming a BCS member (students only)

Individual employers will set the selection criteria for enrolment onto the Apprenticeship, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

• Communications
• IT security
• Remote infrastructure
• Data
• Problem solving
• Work-flow management
• Health and safety
• The Waste Electrical and Electronic Equipment directive

Infrastructure Technician Handbook

Infrastructure Technician Glossary

Documents for all apprenticeships (password protected)

Pre-Covid Dates