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This apprenticeship has a duration of 18 months
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Job roles include:
Benefits to business
Benefits for apprentices
Individual employers will set the selection criteria for enrolment onto the Apprenticeship, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
The apprenticeship will cover the following core areas
Knowledge Modules and Vendor Certifications offered
Knowledge Modules | Vendor Certifications |
| CompTIA A+ |
| Microsoft Certification: MD100 |
BCS Level 3 Award in Cloud Services | |
BCS Level 3 Award in Coding and Logic | |
| ITIL Foundation |
Course handbook
EPA Documents
College days - Cohorts 6 and 7 (July 2019 Start)
Year | Start | End | Topic | |
2019 | 30 September | 4 October | Induction and A+ Introduction | |
| 11 November | 15 November | A+ | |
| 9 December | 13 December | A+ | |
2020 | 27 January | 31 January | Windows 10 MD100 | |
| 09 March | 13 March | Windows 10 | |
RESUME AFTER COVID-19 | | |
| 12 June | 16 June | Cloud services | |
| 26 July | 27 July | ITIL Prep - remote/home study | |
| 28 July | 30 July | ITIL | |
| 21 Sept | 25 Sept | Coding and Logic | |
| 26 October | 28 October | MD100 Exam Cram | Mobile and OS and Mobile OS 1 Mobile OS 2 Mobile OS 3 |
| 2 November | 6 November | Individual dates set for Synoptic Project - M Hussey + R Blakemore | |
| 8 February | 12 February | Synoptic Project | |
Year | Start | End | Topic |
2020 | 3 February | 4 February | Induction |
RESUME AFTER COVID-19 | |
| 12 June | 16 June | cloud services |
| 28 September | 2 October | A+ |
| 23 November | 27 November | A+ |
2021 | 25 January | 29 January | Windows MD100 |
| 8 March | 12 March | Windows MD100 |
| 22 March | 26 March | Coding and Logic |
| 05 July | 16 July | ITIL Group 1 Group list |
| 30 May | 13 September | Individual dates set for Synoptic Project |
| 27 September | 01 October | Mobile OS |
| 1 November | 5 November | Catch-up on exams |
Year | Start | End | Topic |
2021 | 11 January | 15 January | Induction and Cloud services |
| 8 February | 12 February | A+ A+ Online |
| 15 March | 19 March | A+ |
| 06 April | 09 April | Windows MD100 |
| 26 April | 30 April | Windows MD100 |
| 07 June | 11 June | Coding and Logic Linux Course |
| 12 July | 14 July | ITIL Group 2 Group list |
| 7 September Competency check | | |
| 27 September | 01 October | Mobile OS |
| 1 November | 5 November | Catch-up on exams |
2022 | 10 January | | Individual dates set for Synoptic Project |
Year | Start | End | Topic | |
2021 | 05 July | 09 July | Induction and Cloud services | |
| 07 Sept | 10 Sept | Mobile OS | Gloucester D101 |
| 04 Oct | 08 Oct | Coding and Logic Linux Course | Gloucester D101 |
| 01 Nov | 5 Nov | A+ | Cheltenham G127 |
| 22 Nov | 26 Nov | A+ | Cheltenham G127 |
2022 | TBD | | ITIL Prep - remote/home study | |
| TBD | | | |
2022 | | | Individual dates set for Synoptic Project | |