This apprenticeship has a duration of 18 months
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Job roles include:
Benefits to business
Benefits for apprentices
Individual employers will set the selection criteria for enrolment onto the Apprenticeship, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
The apprenticeship will cover the following core areas
Knowledge Modules and Vendor Certifications offered
Knowledge Modules | Vendor Certifications |
| CompTIA A+ |
| Microsoft Certification: MD100 |
BCS Level 3 Award in Cloud Services | |
BCS Level 3 Award in Coding and Logic | |
| ITIL Foundation |
Course handbook
EPA Documents
Documents for all apprenticeships (password protected)
Pre-Covid Dates
College days - Cohorts 6 and 7 (July 2019 Start)
Year | Start | End | Topic |
2019 | 30 September | 4 October | Induction and A+ Introduction |
| 11 November | 15 November | A+ |
| 9 December | 13 December | A+ |
2020 | 27 January | 31 January | Windows 10 MD100 |
| 09 March | 13 March | Windows 10 |
RESUME AFTER COVID-19 | |
| 12 June | 16 June | Cloud services |
| 26 July | 27 July | ITIL Prep - remote/home study |
| 28 July | 30 July | ITIL |
| 21 Sept | 25 Sept | Coding and Logic |
| 26 October | 28 October | MD100 Exam Cram |
| 2 November | 6 November | Individual dates set for Synoptic Project - M Hussey + R Blakemore |
| 8 February | 12 February | Synoptic Project |
Year | Start | End | Topic |
2020 | 3 February | 4 February | Induction |
RESUME AFTER COVID-19 | |
| 12 June | 16 June | cloud services |
| 28 September | 2 October | A+ |
| 23 November | 27 November | A+ |
2021 | 25 January | 29 January | Windows MD100 |
| 8 March | 12 March | Windows MD100 |
| 22 March | 26 March | Coding and Logic |
| 05 July | 16 July | ITIL Group 1 |
| 30 May | 13 September | Individual dates set for Synoptic Project |
| 27 September | 01 October | Mobile OS |
| 1 November | 5 November | Catch-up on exams |
Year | Start | End | Topic |
2020 | 19 October | 23 October | Induction and Cloud services |
| 08 February | 12 February | A+ Introduction |
| 15 March | 19 March | A+ |
| 06 April | 09 April | Windows MD100 |
| 26 April | 30 April | Windows MD100 |
| 07 June | 11 June | Coding and Logic Linux Course |
| 05 July | 07 July | ITIL Group 1 |
| 7 September Competency check | | |
| 27 September | 01 October | Mobile OS |
| 1 November | 5 November | Catch-up on exams |
Year | Start | End | Topic | |
2021 | 11 January | 15 January | Induction and Cloud services | |
| 8 February | 12 February | A+ A+ Online | |
| 15 March | 19 March | A+ | |
| 06 April | 09 April | Windows MD100 | |
| 26 April | 30 April | Windows MD100 | |
| 07 June | 11 June | Coding and Logic Linux Course | |
| 12 July | 14 July | ITIL Group 2 | |
| 7 September Competency check | | | |
| 29 September | 01 October | Mobile OS | Cheltenham for the sessions Wed and Thu Glos for the exam on Friday |
| 1 November | 5 November | Catch-up on exams | |
2022 | January | | Individual dates set for Synoptic Project | |