Information Communications Technician L3

This apprenticeship has a duration of 18 months

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. For example, retail, finance, the armed forces and multi-national telecoms providers. Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The ICT occupation delivers efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services. The big picture is to help deliver and support the information systems needs of an organisation.

The ICT helps organisations to prepare for new or changed services. They can operate throughout the change process helping with the maintenance of regulatory, legal, and professional standards in the delivery of systems. They are involved in building and managing systems and components in virtualised and cloud computing environments. A key part of their role is monitoring the performance of systems and services in relation to their contribution to business performance, system security and sustainability.

The work of an ICT can involve a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment. In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.

There are two distinct options. At the end of the apprenticeship the apprentice will be competent in either:

Typical job titles

Typical job titles include: