Differences

This shows you the differences between two versions of the page.

--- ict_competency_checklist [2021/01/06 22:24] – andrew
+++ ict_competency_checklist [2021/05/13 09:54] (current) – lenshand
@@ Line 2: / Line 2: @@
 ^  Duty  ^  Able to do?  ^When? ^  Complete  ^
 | D1: Provide technical support to customers both internal and external through a range of communication channels| | | |
-| D2: Establish and diagnose ICT problems/faults 6 using the required troubleshooting methodology and tools| | |
+| D2: Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools| | |
-| D3: Interpret technical specifications relevant 8 to the ICT task | | |
+| D3: Interpret technical specifications relevant  to the ICT task | | |
-| D4: Apply the appropriate security policies to 14 ICT tasks in line with organisational requirements | | |
+| D4: Apply the appropriate security policies to ICT tasks in line with organisational requirements | | |
-| D5: Undertake the relevant processes with the 10 relevant tools and technologies to resolve ICT technical issues | | |
+| D5: Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues | | |
 | D6: Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations | | |
 | D7: Apply appropriate testing methodologies to hardware or software or cabling assets | | |