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Duty Able to do? When? Complete
D1: Provide technical support to customers both internal and external through a range of communication channels
D2: Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
D3: Interpret technical specifications relevant to the ICT task
D4: Apply the appropriate security policies to ICT tasks in line with organisational requirements
D5: Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
D6: Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
D7: Apply appropriate testing methodologies to hardware or software or cabling assets
D8: Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
D9: Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Support Technician Route
D10: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
D11: Support Technician - Address IT issues by response to customer service level agreements
D12: Support Technician – Administer security and permissions for stakeholders escalating as necessary for example password resets
D13: Support Technician - Support the roll out of upgrades or new systems
Network Technician Route
D14: Network Technician and Digital Communications Technician - Complete cabling tasks for example coaxial, copper or fibre
D15: Network Technician - Administer mobile devices on a network
D16: Network Technician - Deliver network tasks prioritising security with a view to mitigating and defending against security risks.
D17: Network Technician - Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers
ict_competency_checklist.txt · Last modified: 2021/05/13 09:54 by lenshand