Differences
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
| ict_competency_checklist [2021/01/06 22:22] – andrew | ict_competency_checklist [2021/05/13 09:54] (current) – lenshand | ||
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| ^ Duty ^ Able to do? ^When? ^ Complete | ^ Duty ^ Able to do? ^When? ^ Complete | ||
| | D1: Provide technical support to customers both internal and external through a range of communication channels| | | | | | D1: Provide technical support to customers both internal and external through a range of communication channels| | | | | ||
| - | | D2: Establish and diagnose ICT problems/ | + | | D2: Establish and diagnose ICT problems/ |
| - | | D3: Interpret technical specifications relevant | + | | D3: Interpret technical specifications relevant |
| - | | D4: Apply the appropriate security policies to 14 ICT tasks in line with organisational requirements | | | | + | | D4: Apply the appropriate security policies to ICT tasks in line with organisational requirements | | | |
| - | | D5: Undertake the relevant processes with the 10 relevant tools and technologies to resolve ICT technical issues | | | | + | | D5: Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues | | | |
| | D6: Communicate with all levels of stakeholders, | | D6: Communicate with all levels of stakeholders, | ||
| | D7: Apply appropriate testing methodologies to hardware or software or cabling assets | | | | | D7: Apply appropriate testing methodologies to hardware or software or cabling assets | | | | ||
| | D8: Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development | | | | | D8: Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development | | | | ||
| | D9: Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues | | | | | D9: Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues | | | | ||
| - | ^ Support Technician Route ^ | | | | + | ^ Support Technician Route ^ |
| - | + | | D10: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras | |
| + | | D11: Support Technician - Address IT issues by response to customer service level agreements | | | | ||
| + | | D12: Support Technician – Administer security and permissions for stakeholders escalating as necessary for example password resets | | | | ||
| + | | D13: Support Technician - Support the roll out of upgrades or new systems | | | | ||
| + | ^ Network Technician Route ^ | ||
| + | | D14: Network Technician and Digital Communications Technician - Complete cabling tasks for example coaxial, copper or fibre | | | | ||
| + | | D15: Network Technician - Administer mobile devices on a network | | | | ||
| + | | D16: Network Technician - Deliver network tasks prioritising security with a view to mitigating and defending against security risks. | | | | ||
| + | | D17: Network Technician - Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches and routers | | | | ||