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infrastructure_technician

Infrastructure Technician L3

This apprenticeship has a duration of 18 months

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. Job roles include:

  • Helpdesk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

Benefits to business

  • Develop the skills your business needs
  • Get qualified and motivated staff
  • Future proof your business
  • Professional qualifications for your staff

Benefits for apprentices

  • Gaining industry recognised professional qualifications
  • Developing skills that will increase your career potential
  • Industry Support from industry experienced staff working with the British Computing Society
  • Working with the British Computing Society
  • Becoming a BCS member (students only)

Entry Requirements

Individual employers will set the selection criteria for enrolment onto the Apprenticeship, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

The apprenticeship will cover the following core areas

  • Communications
  • IT security
  • Remote infrastructure
  • Data
  • Problem solving
  • Work-flow management
  • Health and safety
  • The Waste Electrical and Electronic Equipment directive

Knowledge Modules and Vendor Certifications offered

Knowledge ModulesVendor Certifications
CompTIA A+
Microsoft Certification: MD100
BCS Level 3 Award in Cloud Services
BCS Level 3 Award in Coding and Logic
ITIL Foundation

Course handbook

Glossary

EPA Documents

Block Release Dates

College days - Cohorts 6 and 7 (July 2019 Start)

YearStartEndTopic
201930 September4 OctoberInduction and A+ Introduction
11 November15 NovemberA+
9 December 13 DecemberA+
202027 January31 JanuaryWindows 10 MD100
09 March13 MarchWindows 10
RESUME AFTER COVID-19
12 June16 JuneCloud services
26 July27 JulyITIL Prep - remote/home study
28 July30 JulyITIL
21 Sept25 SeptCoding and Logic
26 October28 OctoberMD100 Exam Cram Mobile and OS and Mobile OS 1 Mobile OS 2 Mobile OS 3
2 November6 NovemberIndividual dates set for Synoptic Project - M Hussey + R Blakemore
8 February12 FebruarySynoptic Project

College days - Cohort 8 (Feb 2020 Start)

YearStartEndTopic
20203 February4 FebruaryInduction
RESUME AFTER COVID-19
12 June16 Junecloud services
28 September2 OctoberA+
23 November27 NovemberA+
202125 January29 JanuaryWindows MD100
8 March12 MarchWindows MD100
22 March26 MarchCoding and Logic
05 July16 JulyITIL Group 1
30 May13 SeptemberIndividual dates set for Synoptic Project
27 September01 OctoberMobile OS
1 November5 NovemberCatch-up on exams

College days - Cohort 9 (October 2020 Start)

YearStartEndTopic
202019 October23 OctoberInduction and Cloud services
08 February 12 FebruaryA+ Introduction
15 March 19 March A+
06 April 09 April Windows MD100
26 April 30 April Windows MD100
07 June 11 June Coding and Logic Linux Course
05 July07 JulyITIL Group 1
7 September Competency check
27 September01 OctoberMobile OS
1 November5 NovemberCatch-up on exams

College days - Cohort 10 (January 2021 Start)

YearStartEndTopic
202111 January15 JanuaryInduction and Cloud services
8 February12 FebruaryA+ A+ Online
15 March 19 March A+
06 April 09 April Windows MD100
26 April 30 April Windows MD100
07 June 11 June Coding and Logic Linux Course
12 July14 JulyITIL Group 2
7 September Competency check
29 September01 OctoberMobile OS Cheltenham for the sessions Wed and Thu Glos for the exam on Friday
1 November5 NovemberCatch-up on exams
202210 January Individual dates set for Synoptic Project

College days - Cohort 11

YearStartEndTopic
202105 July 09 JulyInduction and Cloud services
07 Sept10 SeptMobile OSmobile_and_operating_systems.pptx Gloucester D101
04 Oct 08 Oct Coding and Logic Linux Course Gloucester D101
01 Nov 5 Nov A+ Cheltenham G127
22 Nov 26 Nov A+Cheltenham G127
2022TBD ITIL Prep - remote/home study
TBD
2022 Individual dates set for Synoptic Project
infrastructure_technician.txt · Last modified: 2021/09/24 12:53 by andrew