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--- information_communications_technician [2024/02/15 10:06] – alex
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 **Support Technician**
 The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent business would help to ensure the operation of the customer bookings system. When the system fails the business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer. The Support Technician would be expected to rectify or escalate faults rapidly in order to reduce the financial impact and damage to the business’s customer reputation. </block>
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 **Network Technician**
 A Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services. In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes.
 In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data.
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 === Typical job titles ===
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 Typical job titles include:
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 |Cyber/Security support|
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 ==== Entry Requirements ====
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 Individual employers will set the selection criteria for enrolment onto the Apprenticeship, but this is likely to include:
   * five GCSEs, (especially English, Mathematics and a Science or Technology subject)
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   * other relevant qualifications and experience
   * or an aptitude test with a focus on IT skills.
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 === The apprenticeship will cover the following core areas ===
   * Communications
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   * Health and safety
   * The Waste Electrical and Electronic Equipment directive
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-==== Course handbook ====
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-==== Glossary ====
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   *{{ :business:ict-epa_v4-002.pdf |ICT EPA}}
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 ===== Block Release Dates =====
-=== Cohort 1 ===
-^Year^Start^End^Topic^
-|2021 |11 Oct| |Induction and [[A+ Introduction]]| D101 Glos |
-|  |29 Nov|3 Dec|[[A+]] session 1| D101 Glos |
-|2022|24 Jan|28 January |A+ core session 1 & 2|G126 Chelt|
-|  |14 Feb|18 Feb|[[Network +]]  session 1|D101|
-|  |7 March|11 March|[[Network +]] session 2|D101|
-|  |28 March|1 April|[[ITIL]]|D101|
-|2023  |9th March|9th March|Building the final Portfolio,Gateway & EPA information|D101|
-=== Cohort 2 ===
-^Year^Start^End^Topic^Room^
-|2022|17 Jan|17 Jan|Induction 1 day|Online |
-|  |24 Jan|28 January |A+ core session 1 & 2|G128|
-|  |14 Feb|18 Feb|Network + session 1|D101|
-|  |7 March|11 March|Network + session 2|D101|
-|  |28 March|1 April|ITIL|D101|
-=== Cohort 3 ===
-^Year^Start^End^Topic^Room^
-|2022|06 June|10 June |Induction and [[A+ Introduction]]|G127|
-|  |18 July| 22 July|A+ session 2|G128|
-|  |12 September|16 September| N+ | G128|
-|  |10 October | 15 October| ITIL | G128 |
 === Cohort 4 ===
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 | |13 May|17 May |Networking |G123 Chelt|
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