Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision | Last revisionBoth sides next revision | ||
information_communications_technician [2024/02/15 10:06] – alex | information_communications_technician [2024/02/15 10:09] – alex | ||
---|---|---|---|
Line 29: | Line 29: | ||
</ | </ | ||
</ | </ | ||
- | <block 80: | + | |
+ | <WRAP center round info 70%> | ||
**Support Technician** | **Support Technician** | ||
The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent business would help to ensure the operation of the customer bookings system. When the system fails the business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer. The Support Technician would be expected to rectify or escalate faults rapidly in order to reduce the financial impact and damage to the business’s customer reputation. </ | The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent business would help to ensure the operation of the customer bookings system. When the system fails the business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer. The Support Technician would be expected to rectify or escalate faults rapidly in order to reduce the financial impact and damage to the business’s customer reputation. </ | ||
- | <block 80: | ||
+ | </ | ||
+ | <WRAP center round info 70%> | ||
**Network Technician** | **Network Technician** | ||
A Network Technician role is usually desk based but may involve visits to client' | A Network Technician role is usually desk based but may involve visits to client' | ||
In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data. | In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data. | ||
- | </ | ||
+ | </ | ||
+ | |||
+ | <WRAP center round box 90%> | ||
+ | <WRAP center round box 10%> | ||
=== Typical job titles === | === Typical job titles === | ||
+ | </ | ||
+ | </ | ||
+ | <WRAP center round box 90%> | ||
+ | <WRAP center round box 70%> | ||
Typical job titles include: | Typical job titles include: | ||
Line 55: | Line 64: | ||
|Cyber/ | |Cyber/ | ||
+ | </ | ||
+ | </ | ||
==== Entry Requirements ==== | ==== Entry Requirements ==== | ||
<block 80: | <block 80: |