====== Infrastructure Technician L3 ======

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Job roles include:
  * Helpdesk Technician
  * First or Second Line Support
  * IT Infrastructure Technician
  * Network Support

Gloucester College apprentices have access to the college VLE which can be found [[http://vle.gloscol.ac.uk/course/view.php?id=6178|here]].

  * {{ :wiki:infratech_handbook_v0.5.pdf |Handbook}}
  * {{ :wiki:digital_apprenticeships_general_handbook.pdf |General handbook}}

College days
  * [[Induction 9 October 2017|Induction 9 October 2017]]