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====== Infrastructure Technician L3 ======
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~~NOTOC~~
{{::web-3850917_1920.jpg?900|}}

**This apprenticeship has a duration of 18 months**

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Job roles include:
  * Helpdesk Technician
  * First or Second Line Support
  * IT Infrastructure Technician
  * Network Support

=== Benefits to business ===
  * Develop the skills your business needs
  * Get qualified and motivated staff
  * Future proof your business
  * Professional qualifications for your staff

=== Benefits for apprentices===
  * Gaining industry recognised professional qualifications
  * Developing skills that will increase your career potential
  * Industry Support from industry experienced staff working with the British Computing Society
  * Working with the British Computing Society
  * Becoming a [[http://www.bcs.org/category/10970|BCS member]] (**students only**)
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==== Entry Requirements ====
Individual employers will set the selection criteria for enrolment onto the Apprenticeship, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
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=== The apprenticeship will cover the following core areas ===
  * Communications
  * IT security
  * Remote infrastructure
  * Data
  * Problem solving
  * Work-flow management
  * Health and safety
  * The Waste Electrical and Electronic Equipment directive
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==== Knowledge Modules and Vendor Certifications offered ====

^Knowledge Modules^Vendor Certifications^
| |CompTIA A+|
| |Microsoft Certification: MD100|
|BCS Level 3 Award in Cloud Services| |
|BCS Level 3 Award in Coding and Logic| |
| |ITIL Foundation|

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==== Course handbook ====

{{ :digapp:infrastructure:infratech_handbook_v1.0_1_.docx |Infrastructure Technician Handbook}}

==== Glossary ====

{{ :digapp:infrastructure:bcs_infrastructure_technician_glossary_v1.1_1_.pdf |Infrastructure Technician Glossary}}


=== EPA Documents ===

[[Apprentice Documents | Documents for all apprenticeships (password protected)]]
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===== Block Release Dates =====
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[[Pre-Covid Dates]]
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==== College days - Cohorts 6 and 7 (July 2019 Start) ====

^Year^Start^End^Topic^
|2019|30 September|4 October|Induction and [[A+ Introduction]]|
| |11 November|15 November|[[A+]]|
| |9 December |13 December|[[A+]]|
|2020|27 January|31 January|Windows 10 [[MD100]] |
| |09 March|13 March|Windows 10|
|RESUME AFTER COVID-19|||
| |12 June|16 June|[[Cloud services]]|
| |26 July|27 July|ITIL Prep - remote/home study|
| |28 July|30 July|ITIL|
| |21 Sept|25 Sept|Coding and Logic|
| |26 October|28 October|MD100 Exam Cram |
| |2 November|6 November|Individual dates set for Synoptic Project - M Hussey + R Blakemore|
| |8 February|12 February|Synoptic Project|
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==== College days - Cohort 8 (Feb 2020 Start) ====

^Year^Start^End^Topic^
|2020|3 February|4 February|Induction|
|RESUME AFTER COVID-19|||
| |12 June|16 June|cloud services|
| |28 September|2 October|[[A+]]|
| |23 November|27 November|[[A+]]|
|2021|25 January|29 January|Windows [[MD100]]|
| |8 March|12 March|Windows MD100|
| |22 March|26 March|[[Coding and Logic]]|
| |05 July|16 July|ITIL Group 1 |
| |30 May|13 September|Individual dates set for Synoptic Project|
| |27 September|01 October|Mobile OS|
| |1 November|5 November|Catch-up on exams|
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==== College days - Cohort 9 (October 2020 Start) ====

^Year^Start^End^Topic^
|2020|19 October|23 October|Induction and [[Cloud services]]|
| |08 February |12 February|[[A+ Introduction]]|
| |15 March |19 March |[[A+]]|
| |06 April |09 April |Windows [[MD100]]|
| |26 April |30 April |Windows [[MD100]]|
| |07 June  |11 June  |[[Coding and Logic]][[https://www.netacad.com/courses/os-it/ndg-linux-unhatched | Linux Course]]|
| |05 July|07 July|ITIL Group 1 |
| |7 September Competency check|
| |27 September|01 October|Mobile OS|
| |1 November|5 November|Catch-up on exams|
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==== College days - Cohort 10 (January 2021 Start) ====

^Year^Start^End^Topic^
|2021|11 January|15 January|Induction and [[Cloud services]]|
| |8 February|12 February|[[A+]] [[A+ Online]]|
| |15 March | 19 March |[[A+]]|
| |06 April |09 April |Windows [[MD100]]|
| |26 April |30 April |Windows [[MD100]]|
| |07 June  |11 June  |[[Coding and Logic]] [[https://www.netacad.com/courses/os-it/ndg-linux-unhatched | Linux Course]]|
| |12 July|14 July|ITIL Group 2 |
| |7 September Competency check|
| |29 September|01 October|Mobile OS| Cheltenham for the sessions Wed and Thu Glos for the exam on Friday|
| |1 November|5 November|Catch-up on exams|
| 2022| January| |Individual dates set for Synoptic Project|
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==== College days - Cohort 11 ====
^Year^Start^End^Topic^
|2021|05 July| 09 July|Induction and [[Cloud services]] |
| |07 Sept|10 Sept|[[Mobile OS]]{{ :digapp:infrastructure:mobile_and_operating_systems.pptx |}}| Gloucester D101| 
| |04 Oct |08 Oct |[[Coding and Logic]][[https://www.netacad.com/courses/os-it/ndg-linux-unhatched | Linux Course]]| Gloucester D101|
| |01 Nov | 5 Nov |[[A+]]| Cheltenham G127|
| |22 Nov  | 26 Nov |[[A+]]|Cheltenham G127|
|2022|TBD | |ITIL Prep - remote/home study|
| |TBD | |ITIL
| 2022| | |Individual dates set for Synoptic Project|
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